Monday, April 5, 2010

My IDEA ON PRE-PAID user portal And what facilities it should provide....!


Ahem Ahem.....
 hi!
Today i would like to talk regarding the pre-paid user portal!
when post-paid portal for mobile and land line-services y not pre-paid portal?
is it not possible?
i would like to suggest a portal which is just simple and  requires user name as the users mobile number and password as desired by the user to login to their account ! and thus opens a dream choices they can! how cool it would be if it happens?
(i would say a small incident that made this idea arose into my mind."When i am new to this mobiles and every thing that sounds geeky,also new to the internet and a PC. i used to access the internet on my uncles desktop but unfortunately i don't know what site to access as those are  my early days.. as i bought new mobile and sim at that time i was fascinated with them and thought of opening my first network's website! i was amazed to see that but i did not get what i want! still now did not get the information...but i found some thing like "MY ACCOUNT"
and tried to access it but unfortunately it was for POST-PAID it seems! i was really disappointed for that and switched off PC. )

The actual reason i wanted to do with my account was that i wanted to know
1)ON WHAT DATE MY ACCOUNT (NUMBER)WAS ACTIVATED ?
2)ON WHAT PLAN OR BASE TARIFF MY ACCOUNT WAS ?
3)WHAT ARE THE CALL RATES AVAILABLE TO ME?
4)WHAT ARE THE NEW OFFERS AND SCHEMES APPLICABLE TO MY NUMBER ?
5)CAN I MIGRATE TO OTHER PLAN BY JUST CHECKING THE OTHER PLANS AVAILABLE AND CLICKING THEM?
6)CAN I GET THE DETAILS OF THE CALLS AND BALANCE ON MY NUMBER , SO THAT I CAN EXPORT IT TO DOC OR EXCEL FOR THE ENTIRE MONTH?
7)CAN I RECHARGE IT THERE ITSELF CONNECTING TO INTERNET BANKING OR DEBIT CARD?
8)CAN I ACTIVATE OR DEACTIVATE ALL THE SERVICES?

These are the questions for which i am still now wondering to find answers !but not yet!
while i am loosing my hope....(Contd...)

i also wanted to say one thing when i used to call the care for the details regarding my last call and every thing they used to ask me several questions like balance ,validity, on whose name the number is taken and used to give only a part of the required information but i was unsatisfactory.
actually i wanted to know a friends number whom i called ten days back, as his/her contact was deleted unknowingly and only the way i get back access is my called list.
(Contd....)

hope... i Found an operator that came just now, i describe that as an young and social bird (what ever it might be) who always do things in a DIFFERENT WAY! boasting with a caption "DOCOMO - DO THE NEW"!

yes,it is the operator who is providing a similar service i would love to have.
TATA DOCOMO is providing "MY ACCOUNT " for both 1)PRE-PAID 2)POST-PAID
Truely speaking i don't know about POST-PAID IN DOCOMO.
i only used the PRE-PAID portal!
there i can find only basic services like
1)LAST 10 CALLS DETAILS
2)MY ACCOUNT DETAILS (on whose name the number was and address of them)
3)CALLER TONE ACTIVATION/DE ACTIVATION
4)DND
thats it !
i thanks TATA DOCOMO FOR REALLY DOING THE NEW AND PROVIDING SUCH FACILITY!

(but my personal view is that this portal should be improved further and no one is taking care now i guess!)
i also made a feed back to @tatadocomo ppl  regarding the same to also enable users download the last call details of atleast 3 months made available to the users in pdf or doc formats! but i thought those words were not worth to them!

anyways i thank those ppl for proving those excellent services!
thanks DOCOMO!
DO THE NEW!
in future too.............

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