Monday, July 19, 2010

Now Chat Live with Tata DOCOMO 24x7!


Another first, Tata DOCOMO launches Live Chat   service accessibly by customers 24x7


Live Chat Service offers customers a lot more convenience and ease to get their queries/issues resolved in real time
                                                                                                    

Tata DOCOMO-the GSM brand of Tata Teleservices Limited, has introduced a refreshingly different initiative, ‘Live Chat’ service for all its customers. Live Chat Service is first-of-its-kind endeavor in the Indian telecom industry and aims at ensuring customer service as a key differentiator for Tata DOCOMO. The service will take care of all postpaid & prepaid queries/ requests & complaints through live Chat option. Further more, the customers post chatting with the company representative, can also fill in a feedback form to help Tata DOCOMO consistently evolve the service.  

Speaking on the launch of this unique initiative, Mr. GurinderSingh Sandhu, Head-Marketing, TATA DOCOMO, said, “Everyone is marching towards a digital era where a lot of companies today offer product/services, toll free services and solutions online using the digital space. Working on the same concept and leveraging the online digital medium, Tata DOCOMO has launched Live Chat service to address customer complaints and resolve the same in real time! Launching Live Chat service is first of its kind in the telecom industry and I am very confident that customers will find this service very convenient, useful and time saving.”

“Each time as we introduce path breaking initiatives for our customers and inturn receive overwhelming response, we are motivated to go beyond conventional methods and ‘DO THE NEW’,” Mr. Sandhu added.         

Tata Docomo’s unique Live Chat service provides a refreshingly different telecom experience to its GSM customers.To avail the service, Live Chat, customers have to log on to TATA DOCOMO website and click on the ‘Chat’ button. Once the customer fills a Pre-Chat Form, he/she automatically gets transferred to a live chat with the company representative. The representative then resolves/answers queries/requests/complaints and closes the chat accordingly. Post the chat, the customer can simply provide his/her opinion by filling a specific feedback form.

To start using the Live Chat service, Click Here - http://bit.ly/LiveChatSupport


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